Privacy Policy

Disclosure Of Personal Data

This privacy policy sets out how Payplan uses and protects any information that you give Payplan when you use this website.

Payplan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Payplan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2012.

What We Collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to customer surveys and/or product offers

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically contact you by email, phone, fax or mail about new products, special offers or other information which we think you may find interesting using the details which you have provided.
  • We may use your details when appropriate to create a PayplanPlus account for you. Your PayplanPlus account will enable you to manage your debt solution online and access other Payplan services and a range of budgeting and debt advice and support.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Website Visitor Access

You can however access and browse our website without disclosing your personal data (for your data to be anonymous, you would need to disable your cookies; see How We Use Cookies for further information).

Confidentiality & Security

We give you the option of using a secure transmission method to send us the following types of personal data:

  • Primary Personal Data (such as name and contact details)

Personal data is kept securely in our database. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised Access
  • Improper Use or Disclosure
  • Unauthorised Modification
  • Unlawful Destruction or Accidental Loss

All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

We collect the personal data that you may volunteer while using our online contact forms.

By submitting information using our online contact forms, you agree to us using this data so that we can contact you and give you the advice or service that you have requested.

We do not link information recorded by cookies with Primary Personal Data (see How We Use Cookies).

How We Use Cookies

Please refer to our separate Cookie Policy for Cookie and other tracker related information.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • you will be able to request closure of any PayplanPlus account we have created for you at any time by emailing us through our Contact Us form or writing to us at the address provided at the bottom of this page. (See Privacy Support)
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us through our Contact Us form or writing to us at the address provided at the bottom of this page.(See Privacy Support)

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Links To Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Protection

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address provided at the bottom of this page. (See Privacy Support)

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the address below or email us as soon as possible. We will promptly correct any information found to be incorrect.

Privacy Support

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

If you have an enquiry or concern about our privacy policy, please contact us on the address provided below:

Kempton House
Dysart Road
NG31 7LE